Frequently Asked Questions
Everything you need to know about your 3D printing and electronics journey.
What is the standard shipping time for printers and resins?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your proximity to our local warehouses in the US, EU, or UK.
Do ELEGOO products come with a warranty?
Yes, we offer a 1-year limited warranty on our 3D printers and a 6-month warranty on consumable parts like LCD screens and FEP films.
What is your return policy for unopened items?
We accept returns within 30 days of delivery for unopened and unused products in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Where can I find the latest firmware and slicing software?
All firmware updates, USB drive files, and recommended slicing software profiles are available for download on the 'Support' section of the official ELEGOO website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay depending on your region.
How do I get technical support for my machine?
You can reach our technical support team via email or through our official social media communities. We aim to respond to all technical inquiries within 24-48 hours.