Returns & Exchanges
At ELEGOO, we offer a 30-day return window for most 3D printers and electronics to ensure you are completely satisfied with your purchase. Items must be in their original packaging and condition to qualify for a full refund or exchange.
Initiate Request
Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack the item in its original box, ensuring all accessories, manuals, and resin vats are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package to our designated service center for inspection.
Refund Processing
Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing